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To be the trusted bank, supporting families and companies, throughout their lifetime.

That is our mission.

 

About us

Novobanco is the 4th largest bank operating in the Portuguese market, with 1.6 million customers, assets of 43.5 billion euros and a 9.8% market share in 2023.

Our omnichannel customer relationship model offers a complete and convenient banking experience, including secure digital channels, complemented by an innovative and recent proximity distribution model, with more than 292 branches and 20 corporate centres covering the entire country.

With one of the most robust capital ratios at national and international level, we have strengthened our market share in customer deposits and resources, totalling more than 34.5 billion euros, while guaranteeing the financing of the national economy by supporting families and companies, with more than 25.5 billion euros in loans granted.

We value the training of our more than 4,200 professionals and support the community through social, cultural and financial inclusion programmes. Our purpose is to contribute to Portugal's economic growth, both for families and companies at all stages of their lives, in a sustainable and responsible way.

 

  • A team of professionals committed…
    • 4,209 employees of novobanco Group, of which 54% women
    • 19 years average seniority of employees at Grupo novobanco
    • 24 thousand ESG training hours in the first half of 2023
  • to supporting families, and driving Portuguese companies to innovate, reinvent, export…
    • 1.6 million clients
    • + 90% satisfied and very satisfied enterprise customers
    • 64% of active digital clients
  • and to turning difficulties into great opportunities…
    • €25.5bn Loans granted
    • €3.5bn Loans origination 
    • €34.4 bn deposits
  • to give back to community the support it has received.
    • €223.4k in donations and patronage
    • 100 pieces of art loaned to museums across the country
    • 557 volunteer hours in environmental and social initiatives

Our values

We put our Clients First

 

We put ourselves in our clients' shoes to engage and support their needs, wants, dreams and desires, and we invest in our people so they can deliver excellence 

We embrace Ethics & Inclusion

We act ethically at all times and do the right thing. We always respect one another, and encourage people to be their true selves.

We act with Trust & Transparency

We are open and honest with one another - giving clear sight of decisions, the reasons for decisions, when we succeed, and when we fail.

We strive for Simplicity every day

We seek simplicity to bring clarity and efficiency to complex situations.

We Collaborate with each other

 

We work together seamlessly for shared success and take pride in our team work.

Our purpose guides and sustains everything we do, allowing us to build long-term value, invest for growth, focus on delivering a social dividend with a positive contribution to society and drive sustainable returns for shareholders.

Novobanco's business model is based on two commercial banking segments: companies and individuals.

In both, we endeavour to anticipate and respond to our customers' needs, offering innovative, effective and transparent banking products and services, based on high ethical standards and integrity, and based on quality and satisfaction assessment mechanisms.

 

Learn more

Our history

 
The first years of novobanco's life laid the foundation for its renaissance in 2021. After completion of its restructuring process, novobanco is now geared towards commercial transformation:
  • 2014

    novobanco's birth

    Creation of novobanco following the resolution applied to BES by Banco de Portugal.

  • 2017

    Lone Star acquires share capital 

    Lone Star acquires 75% share capital of novobanco Fundo de Resolução holds the remaining 25%

    As part of the state aid agreement, novobanco needs to fulfill 33 new commitments imposed by the European Commission

  • 2020

    restructuring cycle

    Focus on reduction of Legacy exposure and delivering commitments, denoting resilience and performance capacity

  • 2021

     renovation and transformation

    Novobanco enters a new phase with a new image. A domestic commercial bank with a strong presence in the corporate sector and close customer relationship

  • 2022

    relaunch

    A new strategic plan focused on maximising value for customers, maintaining profitable operations and capital efficiency

  • 2023

    strategy delivering

    Novobanco is delivering consistent growth and exceeding expectations, reinforcing its position as an independent, strong and successful Portuguese bank

    Novobanco remains committed to support families and companies throughout their lifetime

Our brand: human - technological - collaborative

In 2021, novobanco launched a collaborative process, unprecedented worldwide: through an app, it collected all the voices of the employees who took part in the process and created a wave of collective voice that represents the voice of those who are the most important component of the bank's relationship with its customers on a daily basis.
The novobanco brand is a brand of the future. It was born with the purpose of representing the collective voice of those who build the Bank's future every day: its employees.
This change signalled a new era for novobanco, but also for its clients, who over the last few years have helped us in a decisive way to build a history of professionalism, proximity and resilience.

In 2021, novobanco launched a collaborative process, unprecedented worldwide: through an app, it collected all the voices of the employees who took part in the process and created a wave of collective voice that represents the voice of those who are the most important component of the bank's relationship with its customers on a daily basis.
The novobanco brand is a brand of the future. It was born with the purpose of representing the collective voice of those who build the Bank's future every day: its employees.
This change signalled a new era for novobanco, but also for its clients, who over the last few years have helped us in a decisive way to build a history of professionalism, proximity and resilience.

Want to know more?

Our activity

Find out about our business model and range of products and services

Giving back to the community

Discover how we contribute to building a more sustainable future.

 

novobanco's financial results

Stay up to date with our latest financial results.

 

 

Visit
Publications
WHO WE ARE WHO WE ARE
QUEM SOMOS QUEM SOMOS
ANNUAL REPORT 2023 ANNUAL REPORT 2023
Relatório e Contas 2023 Relatório e Contas 2023

The market recognizes our performance with awards and recognitions

 
 
  • Global Finance Magazine

    Best Trade Finance Provider

  • Covered Bond Report awards

    Best Debut

  • Global Capital Awards

    Best Pioneering Deal

  • SRP Europe Awards

    "Best Distributor, Portugal" for structured  retail products

  • Jornal de Negócios/APFIPP
    • GNB Portugal Ações, Best fund in the ‘National Shares ICO’ category
    • GNB Dinâmico, Best fund in the ‘Aggressive Multi-Asset UCI’ category

2023

  • The Banker (Financial Times) Awards

    Novobanco is "Bank of the Year 2023" in Portugal 

  • The International Banker Awards

    Novobanco winner of the Best Innovation in Retail Banking award

  • SCI CRT Awards

    Novobanco winner of the Transaction of the year award

  • Global Finance awards

    Novobanco named the top Trade Finance Provider in Portugal for the fifth consecutive year by "Global Finance" magazine.

  • Refinitiv Lipper Fund Awards

    NB Euro Bond fund honored as the best Euro bond fund in Europe for the 12th year, excelling over the last 3, 5, and 10 years.

  • SRP Europe Awards

    Novobanco  wins "Best Distributor, Portugal" award, reaffirming international recognition for its strong and consistent performance in Structured Products.

2022

  • Global Finance awards

    Novobanco wins the following categories:

    • Best sub-costudian Bank
    • Best Trade finance provider
  • D-Rating awards

    Novobanco recognized as Best performer in digital  Retail Banking in Portugal

  • Jornal de Negócios / APFIPP awards

    GNB Gestão de Ativos wins 2 awards

  • Banking Tech Awards

     Novobanco's app wins Best Mobile Initiative for the second year

  • SRP Europe Awards

    Novobanco wins Best distributor Portugal

  • Rankia Portugal

    GNB Gestão de Ativos wins best retirement fund category

  • Finovate Awards

    Digital remote signature iniciative makes the shortlist of the award for best user experience

  • Human resources awards

    Novobanco wins best use of technology in HR by the  IIRH – Instituto de Informação em Recursos Humanos

2021

  • Global Finance awards

    Novobanco wins:

    • Best sub-custodian Bank in Portugal
    • BestTrade Finance Provider in Portugal
  • SRP Europe Awards

    Novobanco elected Best Distributor, Portugal 

  • Issuance of the Republic's debt by IGCP

    Novobanco was once again the only Portuguese bank in the chosen consortium

     

     

  • Digital CX awards

    Novobanco's online insurance subscription solution wins 

  • Banking Tech Awards

    Novobanco's app wins Best Mobile Initiative

  • Portugal Digital Awards

    Novobanco's app do makes the shortlist

  • Jornal de Negócios / APFIPP awards

    GNB Gestão de Ativos awarded with the following products:

    • NB Euro Bond
    • NB PPR
    • PPR Vintage
  • Refinitiv Lipper Fund Awards

    NB Eurobond of GNB Gestão de Ativos wins

  • Cfi.co Awards

    GNB Gestão de Ativos honoured for Best Bond Fund Manager (Portugal)

Awards are the sole responsibility of the organisations granting them

Legal Identification

NOVO BANCO, S.A.

Head Office: Campus do novobanco, Av. Dr. Mário Soares, Taguspark, Edifício 1, 2740-119 Porto Salvo

Registered at Lisbon Commercial Registry, under the single registration and tax identification number  513 204 016

Share Capital: 3.345.000.000,30€ composed of 500.000.000 registered nominative shares, with no par value, held at 71.90% by Nani Holdings S.à r.l., 16.64% by Fundo de Resolução and 11.46% by Direcção-Geral do Tesouro e Finanças.