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Our approach

 

Sustainability First

Our goal is to make a positive contribution to ensure that the financial market and its ecosystem are more sustainable. We do this by following the principles of sustainability, through a strategy of continuously monitoring our impact on the community, and by training and raising awareness among our employees, partners and customers.

Three sustainable ESG axes

Because being sustainable also means knowing and understanding the different fields of society, we consulted various stakeholder groups. This consultation resulted in the three axes of the materiality matrix, which enabled us to organise the ESG (Environment, Social and Governance) commitments along three main axes, which reflect how the group approaches material issues and the Sustainable Development Goals.

Robust financial performance 
We create value for all stakeholders

 

Sustainable operations
We minimise environmental impact by promoting innovation and digitalisation.

Sustainable Financing
We incorporate ESG risks and opportunities into the business and our offer.

Wellbeing, diversity and inclusion
We recognize the value of our employees, promoting their well-being and fostering their growth in a business culture that integrates diversity.

 

Client experience
We serve with convenience, proximity and transparency, in a fair exchange of value with our Clients

Reference of positive impact on society
We act with transparency and ethics in a robust Governance model. We promote gender equity and equality.

 

Community
We contribute to encourage the Portuguese economy promoting financial and digital inclusion.

 

We build sustainable relationships

Our customers, employees and suppliers are our priority. In order to meet their expectations, we have developed various mechanisms based on sustainability policies to monitor our relationship:
Customers

Satisfying and meeting our customers' expectations is our goal. That's why we have developed a strategy for monitoring their experience.

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Colaboradores

We know that good results are the result of structured, diverse and inclusive human capital.

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Suppliers

This relationship is based on a commitment to following internationally recognised good practices and principles.

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We create opportunities for dialogue

Feedback from the different stakeholders is essential for improving the services provided and the relationship with stakeholders. So, we provide different communication channels for each group:

Communication channels

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Requesting face-to-face feedback via questionnaires and meetings
Intranet (we are novobanco, yammer internal social network and Human Resources Portal)
Thematics mailboxes (including CEO Office and "Ask CAE")
HCD Manager of current and retired employees
Human Resources Business Partner
Executive leadership visits to the commercial network
Whistleblower Line
Workshops and Lectures
Annual meeting and other themed meetings, workshops, information sessions and webinars
Workers' Committee, Trade Union Secretariat and Information and Consultation Procedure

Requesting feedback in person, online and by telephone
Formal system for submitting complaints
Branches network, Business Centres and Regional Divisions;
Social networks (novobanco Culture, Facebook novobanco and Linkedin); Events.

Mandatory and voluntary reporting
Request feedback by phone, online and in person
Investor Relations Team
Regular meetings with investors
Quarterly presentation of results
Investor website

Contacts established through a specific website (novobanco Group Supplier Portal), with information exchanged via e-mail, telephone and in person.

Providing information in person, by telephone and online:
Press Conferences
Quarterly presentation of results
Sharing specialised knowledge through social networks and the media (radio, newspapers, television)

Ongoing face-to-face, telephone and online dialogue with Associations, IPSS, social and environmental NGOs
Corporate Social Responsibility Initiatives
Participation in conferences
Social networks (novobanco Culture, Facebook novobanco and Linkedin)

We follow ESG principles

Having a structured governance model, supported by policies and principles that ensure the effective and prudent management of our activity, is a fundamental indicator for the sustainability of our business. To this end, this model is constantly monitored and managed with transparency and impartiality.

Sustainability Policy Sustainability Policy
Green Financing and Investment Classification Policy Green Financing and Investment Classification Policy
Principles of Relationship with the Suppliers Principles of Relationship with the Suppliers
Financing Principles - Sectors/activities exclusions and minimum safeguards Financing Principles - Sectors/activities exclusions and minimum safeguards

Policy and Principles ESG

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Positive Social Impact Statement Positive Social Impact Statement
Non-discrimination and Equal Opportunities Policy Non-discrimination and Equal Opportunities Policy
Human Rights Policy Human Rights Policy
Volunteer Programme Volunteer Programme
Remuneration Policy for Management and Supervisory Bodies Remuneration Policy for Management and Supervisory Bodies
Remuneration Policy for Staff Members Remuneration Policy for Staff Members
Code of Conduct Code of Conduct
Succession Planning Policy of novobanco Succession Planning Policy of novobanco
Política de Sustentabilidade Política de Sustentabilidade
Política de Classificação de Financiamentos e Investimentos Verdes Política de Classificação de Financiamentos e Investimentos Verdes
Princípios de Relacionamento com Fornecedores Princípios de Relacionamento com Fornecedores
Princípios de Financiamento - Setores excluídos e condicionados Princípios de Financiamento - Setores excluídos e condicionados

ESG policies and principles

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Declaração de impacto social positivo Declaração de impacto social positivo
Política de Não Discriminação e Igualdade de Género Política de Não Discriminação e Igualdade de Género
Política de Direitos Humanos Política de Direitos Humanos
Princípios Orientadores do Programa de Voluntariado Princípios Orientadores do Programa de Voluntariado
Política de Remuneração para os Órgãos de Administração e de Supervisão Política de Remuneração para os Órgãos de Administração e de Supervisão
Política de Remuneração dos Colaboradores do novobanco Política de Remuneração dos Colaboradores do novobanco
Código de Conduta Código de Conduta
Política de Planeamento de Sucessão para o novobanco Política de Planeamento de Sucessão para o novobanco
Declaração Ambiental Declaração Ambiental
Sustainable Financial Disclosure Regulation (SFDR)

Find out about sustainability in investment.

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We establish sustainable partnerships

In the quest for a more sustainable world, we have the support of several important organisations in Portugal. These are partnerships that we have built up and that we intend to maintain, always with one goal in mind: A better future.